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Owned and operated by Outdoor Cook Haven, we're happy to answer questions about ranges, pizza ovens, and cookware.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once shipped, you can expect delivery in 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
If you are not satisfied with your purchase, you can initiate a return within 30 days of delivery. Items should be unused and in their original packaging. Contact us and we will walk you through the process.
Can I exchange an item for a different size or model?
Yes, exchanges are available for items in stock. Simply reach out to our team with your order number and the item you would like instead, and we will get it sorted quickly.
What type of fuel do your outdoor ranges use?
Most of our outdoor ranges are designed for propane or natural gas. Each product page specifies compatible fuel types, so you can choose the best fit for your patio or backyard setup.
How do I season and maintain my cookware?
We recommend seasoning cast iron cookware before first use by applying a thin layer of cooking oil and heating it. Detailed care instructions are included with each cookware set to help extend its life.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Responses
Our team aims to reply to every inquiry within one business day so you can get back to cooking.
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Free Continental Shipping
We offer free shipping on most orders within the Continental U.S. with no order minimum required.
Easy Returns
Changed your mind on a range or cookware set? Our straightforward return process keeps things simple.
